Do you need to have a working knowledge of pop culture to be effective at marketing?
This is the question that I’ve been mulling over for a bit. The cultural competence part came in when I read a piece about therapists and building up a cultural competence of those who are “extremely online.” In marketing, it doesn’t seem like we call it cultural competence. Instead, we create buyer personas and market research. We do focus groups and ask if someone’s interested in such and such product, dutifully noting down their demographics.Read More
A few times a month, I receive work inquiries about consulting with a company that is not in the coffee industry. They’ve sometimes found me through my writing on Sprout Social or through a google search. Some have even read my note about taking on only specialty coffee coaching clients, referencing the note in their form, and yet still email thinking that I am the solution to their problems.Read More
Today, I celebrate a decade of freelancing/self-employment.
Something funny happens when you give notice at a job: people ask you what you’re going to do next. So when I put in my notice at Groupon a decade ago, after burning out twice, I did it because I was on the edge of a third burnout. I had enough saved up at the time and very few expenses so I was able to leave without thinking of what I’d do next. But because people kept asking, I ended up scrambling for an answer and blurted out, “I’m starting a business! I’m going to do coffee crawls!”
Wow, I was so naive. Fast forward through creating and ending that business, part-time jobs, a “full-time” client that paid me as a consultant, and offering and stopping services, here I am.
One decade is a long time. If you’ve been following along in my journey, you’ll know that I like to celebrate the wins, no matter how small. My freelance-versary is a big win: it’s marked in my calendar, I usually do something to celebrate it, and I write one of these posts to mark where I was in the journey. You can read my 9-year post from last year here.
Here are 10 lessons I’ve learned from 10 years of freelancing:Read More
An argument could be made that because of the existence of Instagram, Facebook, LinkedIn, Google merchants, etc., there’s no longer a need for a standalone company website. It’s just another thing to take care of in a very long list of things. Plus, if you’re new to navigating the backend of a website, it can be very daunting to take on.Read More
My writing/journalism hat and marketing hat are sometimes at odds with each other and this is one of those times. In writing, especially academic, I was taught that superlatives and hyperbole should be kept to a minimum unless they are backed up by a credible source. In marketing, hyperbole is used more often while superlatives without sources run the risk of false advertising.Read More
Call it brand sentiment or trust barometer or dark social (for example, you screenshot a tweet and text it to a friend) — it’s all the same. Despite all the efforts and all the software created, you won’t be able to capture all of your word-of-mouth acquisition data.Read More
In relation to a recent Sprudge piece, I thought I would reflect a little more on the use of nostalgia in marketing. Creating that feeling of nostalgia through advertising is not new. It’s part of emotional marketing and consumer psychology. Being able to create strong feelings inside the consumer (whether it’s anger or sadness or nostalgia) is one indicator of a successful nostalgia-focused marketing campaign.Read More