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07.11.18

3 Tips About Sending Free Things to “Influencers”

  • Posted By : Jenn Chen/
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  • Under : Business, Marketing, Social Media

I get it. It’s tough out there. You have a new product or you’re a new roaster and you need to get the word out. You think, “If I send people something, they can post about it and it’s free marketing!” I mean, kind of.

But you should still know a few things about this “free marketing” concept.

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06.27.18

What to Look for in a Social Media Consultant

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  • Under : Business, Marketing, Social Media

This is Part 3 of my outsourcing series. Here’s Part 1 and Part 2.

How do you figure out if the social media consultant you see online is the perfect one for you? This article is going to go into tips on what to look for in a consultant and manager. The content creation part of outsourcing, like photography, is a little easier since you can see tangible products (e.g. photos) and evaluate fit through there.

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05.30.18

What to Outsource for Social Media Marketing

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  • Under : Business, Marketing, Social Media

This is Part 2 of my outsourcing series. To read Part 1, visit the article here.

As I mentioned in my previous post, there are many things that make up social media marketing. Depending on how much time you have and what you’re willing to part ways with, you may decide to go 100% outsourced.

Outsourcing does not mean that you need to hire an agency. It could mean offloading your social media management to someone else on your team. In this context, we’ll take a look at the items that you can outsource and when to know you need to do it.

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03.21.18

Audiences: Designing a Strategy to Reach Them

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  • Under : Business, Marketing, Social Media

Earlier this month, I wrote about researching your digital audience. This is a followup to that post, where I present three scenarios that might’ve happened.

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03.07.18

Digital Audience Research: Do You Know Who You’re Speaking To?

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  • Under : Business, Marketing, Social Media

Chances are, your audience on Twitter is not the same as your audience on Facebook. Why is this important? Knowing who you’re speaking to helps you fine-tune your social media presence. If your audience on Instagram skews younger and more US-centric than your audience on Facebook, you would likely add some more slang and fun emojis.

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02.07.18

Social Media Workflow: How I Work

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  • Under : Social Media

There’s some fascination that exists for people wanting to peek in on others’ working habits. How I work may not work for you. My early years of freelancing was a lot of experimentation in setting up a schedule, environment, and admin tasks.

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09.20.17

Bad Social Media Advice I’ve Heard Given

  • Posted By : Jenn Chen/
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  • Under : Marketing, Social Media

Inspired by this post on Social Media Today about the worst social media advice the author has heard experts give, I decided to write my own version.

This is a non-exhaustive list of advice I’ve heard from marketers or it’s been relayed to me by potential clients.

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08.09.17

“Social Media Isn’t Marketing’s Job” (Spoiler: Yes, it is)

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  • Under : Business, Marketing, Social Media

“Customers aren’t happy, they’re complaining on social media. How are you responding?”

“That’s not Marketing’s job.”

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07.12.17

Sarcastic or Punny: 5-Minute Brand Voice Audit

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  • Under : Business, Marketing, Social Media

Take one minute right now and think to yourself: if your brand was a celebrity or fictional character, who would it be? If you’re not great at recalling names, think in terms of personality traits; for example, sarcastic, serious, or nerdy.

Write these things down somewhere and we’ll come back to the words later.

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04.05.17

3 Facebook Ad strategies for your cafe

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  • Under : Coffee, Social Media
Facebook ad strategies for your cafe

There are many different ways you can utilize Facebook Advertising for your coffee business. In this piece, I’m going to provide three strategies on ads you can run for your cafe. I’m focusing specifically on cafes for this piece, because location-based advertising can be incorporated.

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About Jenn Chen

I'm a San Francisco-based writer & photographer. On the side, I munch on donuts & hang out with my dog Zoey.

You can reach me here or on Bluesky.

Life goal:
eat / drink coffee / write / travel
>>>> all in one.

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Jenn is a San Francisco-based writer & photographer. On the side, she munches on fun flavored chips & hangs out with her dog Zoey. You can reach her via the contact page or on social media @thejennchen.

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All photos were taken by Jenn Chen, unless otherwise noted, & under full copyright. Photos of me in red & orange were taken by Jessica Caisse. Do not use copy or photos without prior permission. Logos designed by Hannah Ellen.


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