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08.09.17

“Social Media Isn’t Marketing’s Job” (Spoiler: Yes, it is)

  • Posted By : Jenn Chen/
  • 0 comments /
  • Under : Business, Marketing, Social Media

“Customers aren’t happy, they’re complaining on social media. How are you responding?”

“That’s not Marketing’s job.”

Read More


01.25.17

When small motions create stellar customer service

  • Posted By : Jenn Chen/
  • 0 comments /
  • Under : Business, Marketing

During my last visit to Chicago, I went with two other people to Au Cheval for a burger. It was the usual two-hour wait and we made sure to fill up a little while waiting. Hangry Jenn is no fun. The part that stood out to me the most was the moment I ordered my food.Read More


07.29.12

Make an effort to smile

  • Posted By : Jenn Chen/
  • 0 comments /
  • Under : Coffee

Is it really that difficult to smile? I understand that when you’re exhausted on your feet and you just don’t want to serve cups of coffee anymore, maybe the smile will fall. But that still doesn’t give you an excuse to not smile. You’re in a service industry. Specialty coffee, regardless of how high up the “specialty” ladder you are, is still a food service industry. Fake smile, real smile, I don’t care. Though I can tell when you’re fake smiling, I’ll give you a point for effort. As long as you’re not fake smiling every time I go into the store.Read More


About Jenn Chen

I'm a San Francisco-based writer & photographer. On the side, I munch on donuts & hang out with my dog Zoey.

You can reach me here or on Bluesky.

Life goal:
eat / drink coffee / write / travel
>>>> all in one.

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about

Jenn is a San Francisco-based writer & photographer. On the side, she munches on fun flavored chips & hangs out with her dog Zoey. You can reach her via the contact page or on social media @thejennchen.

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All photos were taken by Jenn Chen, unless otherwise noted, & under full copyright. Photos of me in red & orange were taken by Jessica Caisse. Do not use copy or photos without prior permission. Logos designed by Hannah Ellen.


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