In the past few years, social media evolved from a channel of personal stories to one of customer service complaints. “Social customer care” is the new phrase.
You, operating as a customer, have probably tweeted at an airline for a delay. You’ve probably also raved about a product you love. What the company does in response is what you can quantify as social customer care.Read More
Another Expo over with and I’m only just now feeling back to my regular self.
Collaboration appeared to be the main theme for me this week. Over and over again, I found myself collaborating with others or finding inspiration through other collaborations. I’ll give you a couple of examples:
Communities are difficult to build & difficult to maintain. With a solid foundation & the right people believing in the same vision, you have a higher chance of succeeding. In Chicago, the New Gotham Coffee Community is a strong network of individuals who wanted to create a community of coffee professionals. When a board was first established, I served as their Web & Social Director. Unless you have all the time & resources in the world, you will want a board. Talya Strader, the founder of New Gotham, wrote about her experience for the BGA blog.
I’m going to go into more detail on how you & others can start your own community. These are not in a particular order.
I'm a San Francisco-based writer & photographer. On the side, I munch on donuts & hang out with my dog Zoey.
You can reach me here or on Bluesky.
Life goal:
eat / drink coffee / write / travel
>>>> all in one.
about
Jenn is a San Francisco-based writer & photographer. On the side, she munches on fun flavored chips & hangs out with her dog Zoey. You can reach her via the contact page or on social media @thejennchen.
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There’s an uprising that is happening around New Orleans. I recently visited and was told by a local friend, “Ladies dominate the industry here.”
This was a must-see. During my stay in the city, I visited two of his suggestions & was fascinated by the atmosphere of community this city supported.
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