FAQs

Working with Me

some commonly asked questions about my work

Can you handle my social media?

I am no longer taking on clients for full-service, ongoing social media management. For events or a short-term project, I may become your social media manager, but it is not a permanent role I am taking on anymore.

How do you charge?

I have flat fees for my coaching clients and for projects. I do not have ready-made answers for you, because my fees vary based on what you want. Even though they’re both writing projects, one company’s blog post with interviewed sources will not be the same quote as another company’s copywritten About page.

Projects require a 50% deposit. If you’re looking to hire for ongoing writing work, I always start with a paid trial to make sure we’re both happy with each other.

Can we meet in person?

Outside of on-site photography that requires traveling to an event or facility, I work remotely. My clients are globally based and some I have yet to meet in person. If you need a face-to-face initial consultation, I am unfortunately not the right consultant for you.

Can I hire you *right now*?

Depending on the project, I am usually booked 2-4 weeks out. When you fill out the consult form, I ask for an estimated project start date. During our call, we’ll go over your date options.

How do you handle intellectual property?

Thanks for checking! For blog posts, I require a named byline. For copywriting, I ask to be able to include the work in my portfolio. And for photography, you have the rights to do whatever you want with the photos; however, I retain the right to use it in my portfolio as it relates to my own professional use. Finally, any strategy and coaching documents are yours to keep for internal use. I may use some generalized data for my portfolio or as a case study, but this will be requested before publishing.

Are you taking on new clients?

Yes! I have room for some coaching clients.

Due to conflicts of interest, I am not taking on any subscription-only service clients at this time.

What is your favorite donut?

I generally enjoy uniquely flavored cake donuts. However, the simple passionfruit-glazed yeast donut at Firecakes in Chicago is still one of my all-time favorites.

Store

about the products in my store

What kind of paper are the photos printed on?

The paper is called Hahnemühle Photo Rag®. It’s white, 100% cotton, and has a matte finish. I chose this fine art paper from among a few dozen because it has a pleasing thickness and texture to it and displays vibrant color quite well. Its archival quality will be sure to preserve my photo colors for quite a while. The paper’s thickness is 21 mil and the weight is 308 g/m².

How are the prints packaged?

They’re shipped flat. The prints are protected by a plastic sleeve and then sandwiched by corrugated cardboard and Kraft paper.

Will I be charged sales tax?

If you live in California (where I live) or in Texas (where the photos are being printed), then you will be charged the appropriate state sales tax. The taxes will be charged based on your shipping and billing information.

What shipping services do you use?

UPS and USPS. Prints are usually shipped via USPS first class (2-3 business days). Framed and mounted prints are usually shipped via UPS. If you have both kinds in an order, it’ll ship via UPS.

What are your shipping rates?

US domestic orders ship free. I am not able to ship internationally at this time.

When will I receive my order?

Order processing times: 3-5 business days
Shipping time: 3-7 business days

Below is the UPS Ground shipping time from Texas.

When will I receive tracking information?

Order processing time is estimated at 3-5 business days. You’ll receive it within this time frame after you’ve placed your order.

Returns, exchanges, & refunds

I’m happy to offer a 7-day refund or reprint. If you are not happy with the print or it arrived in poor condition, please email me at orders@jennchen.com within 7 days of receiving your order.

Do you have any other print sizes or frames available?

Please contact me if you’d like to discuss custom print sizes and framing options.

Let's chat about how I can help you!

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About

Jenn is a San Francisco-based coffee marketer: digital strategist, writer & photographer. On the side, she munches on donuts & thinks of new ways to make you look stunning online. You can reach her here or on Twitter @thejennchen.

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About This Site

This site operates with WordPress with the theme, Oshine, heavily customized by me. Hosted by Dreamhost. All photos were taken by Jenn Chen, unless otherwise noted, & under full copyright. Do not use copy or photos without prior permission. Fonts used: Playfair Display, Open Sans, Lato. Logos designed by Hannah Ellen. Portraits of me by Tory Putnam Photography.