Why you need the iPhone 7+
Last month, when my iPhone Upgrade Program came around to its full year, I debated on whether I should stay with an s model or upgrade to the 7+. I […]
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Coffee is political
Coffee is political. Food is political. Your damn clothing is political. I would not be the person I am today without immigration.
When small motions create stellar customer service
During my last visit to Chicago, I went with two other people to Au Cheval for a burger. It was the usual two-hour wait and we made sure to fill […]
My theme for 2017: Deliberate
I place a lot of importance on words. Articles swirl around in my head for weeks until I feel content enough to write all the words down. This one has […]
2016 Recap
This recap is primarily for my own memory (I have a terrible memory). I started off the year with a career plan in mind and it seemed like the plan […]
Contributing Writer: Sprout Social
I’m happy to announce that I’m a contributing writer for Sprout Social’s Insights blog. I’ve been an avid user of their social media management tool for four years now and […]
Managing customer service on social media
In the past few years, social media evolved from a channel of personal stories to one of customer service complaints. “Social customer care” is the new phrase. You, operating as […]
[Free Template] How to Set Up Your Own Trello Editorial Calendar
Tell me if this sounds familiar: you kind of have a blog, but you don’t post frequently and it often feels like you’re scrambling around.
Finding the balance in your business decisions
Recently, I received a pretty interesting business opportunity. On paper, it looked great. The contract would diversify my audience, increase my reach, and establish myself as a, for lack of […]
Key to getting started on social media is using small goals
One of the first questions I receive about social media marketing, especially in relation to coffee companies, is: “How do I get started?” There is so much information out there. […]